Cancellation & Refunds Policy

Effective Date: 01/10/2024

At Alexus Global Marketing Pvt. Ltd., we generally uphold a strict No Refunds policy for all transactions, including product purchases, recharges, and bill payments.

Refunds
Refunds are not typically provided for transactions or purchases made through Alexus Global Marketing Pvt. Ltd. However, exceptions may be made in certain circumstances, such as technical errors leading to multiple charges for the same transaction. In these instances, refund requests will be reviewed on a case-by-case basis, and refunds will be issued at the discretion of Alexus Global Marketing Pvt. Ltd. Refunds will initiate in 6 to 7 working days.

For product purchases, refunds may also be considered in cases of defective or undelivered products. Requests for product refunds must be submitted within a reasonable period, accompanied by proof of purchase and details of the issue. All product refund decisions remain at the discretion of Alexus Global Marketing Pvt. Ltd. Refunds will initiate in 6 to 7 working days.

Cancellation
Transactions: Users are allowed to cancel pending transactions (e.g., recharges, bill payments) before they are completed. Once a transaction has been processed and confirmed, it cannot be canceled. We advise users to review all details carefully before proceeding with any transaction.

Product Purchases: Orders for products can be canceled prior to shipment. Once a product has been shipped, it is no longer eligible for cancellation. Users should review their order carefully before confirming a purchase.

Exceptions
Technical Errors: If a technical error occurs during a transaction, resulting in incorrect charges or an undelivered product/service, users should contact Alexus Global Marketing Pvt. Ltd. customer support for assistance. Each issue will be addressed on a case-by-case basis.

Fraudulent Activity: In cases where fraudulent activity is suspected, Alexus Global Marketing Pvt. Ltd. reserves the right to investigate and take appropriate action, including canceling transactions and blocking user accounts.

Contact and Support
For any queries, concerns, or refund requests related to transactions on Alexus Global Marketing Pvt. Ltd., users can contact our customer support team at [email protected].

Policy Updates
Alexus Global Marketing Pvt. Ltd. reserves the right to amend or update this Cancellation & Refunds Policy at any time. Users will be notified of any significant changes.